If you would like to re-send any order related emails (AKA transactional mail) in WooCommerce, either to a customer, or to an admin, in order to re-notify after failure to receive, or just to issue a polite reminder about an invoice (or order), then the tutorial below will allow you to do that.
Table of Contents
How to Re-Send order emails in WooCommerce
- Open the order in question (visit WooCommerce > Orders > Edit on specific order)
- At the top right, there is a dropdown called “Order Actions”, in this list, you will see “Resend emails”
- Select the email you want to resend from this list (i.e. “new order” to resend the order confirmation) and press the symbol to the right of the list to fire out a quick email re-send.
- Repeat for each email you want to resend! That’s all there is to it!
What Order Actions Look Like
Option to Re-Send to Customer
This is the option you want to click to re-send the customer email (the order invoice).
Re-Send New Order Notification Email to Admin
This is the option to select to re-send the email which is sent to admin – the New Order Notification:
What if Email is not Received?
If this doesn’t work to resend the email, then you will want to confirm that the emails are being sent to the right place by WooCommerce in the admin settings, by visiting: WooCommerce > Settings > Emails and checking the “Recipients” are setup correctly.
What if mail is not sending at all?
If you are sure this is right, consider setting up an external transactional email system like Mandrill (paid, part of MailChimp) or Mailgun (free for up to 10,000 emails per month – from Rackspace), both of which have logging on mail sent / bounces etc, and both have WordPress plugins which can be utilised to make them work.
Want help?
Get in touch with Silicon Dales for assistance with your transactional emails or read more here.
Excellent. Tried it; it works.
However … how can i resend invoices to 800 customers. Ideally I tick the box of each customer i want to resend to. Then press Apply.
Hi John,
Just spotted your comment during a content review! Sorry for missing it first time around. I’m sure you’ll have found (some kind of) solution to this by now, more than 12 months later… but still, to re-send “lots” of emails to customers, you’d need to do something “custom” to send mails to lots of customers. Either a quick custom plugin, or perhaps utilising the WC CLI (WooCommerce Command Line Interface) to (for example) add order notes, sent to client, saying, “sorry we had email troubles… your order details are below” or similar, could be quickly sent to all.
In short, its really a job for a developer to make this happen as its not something the software was built for “out of the box”.
Another thing to fix, is *why* your mail wasn’t sending, too!
Why I would like to do this ‘in bulk’ is because a download file was updated due to noticing an error in the first download file, and I need to warn my customers that there now is a new link. 😉
We all have our reasons.
When resending the new order mail, the client does not receive the mail. Only the shop manager receives it. I have set up smtp.
Hi Robin, I stumbled upon this article when looking for on how to trigger on-hold email and this doesn’t seem to be an option any more from what I gather.
And just came to say “hi” 🙂
Hi Bruno 🙂
I’m not convinced the “on hold” email was re-sendable from here before, but the other options (to re-send order email / invoice to customer) do still exist.
Admin emails can be triggered from these controls too.
The options are (normally) (for completed / processing orders):
* Email order / invoice to customer (re-send)
* Resend new order notification (to admin)
* Regenerate download permissions (not related to email… it’s for downloads with limits, to reset them on customer complaint).
For on-hold orders the options are the same – i.e. the email is an invoice, not the “on hold” email itself.
Hope this makes sense?!
Hi there!
I’m came across this article + comments since I’m experiencing the same problem.
My customers don’t receive any confirmation mails at all but everything in the “e-mail” set up under settings seems to be in order.
The problem also appear only to certain customers, and not all of them…
Does anybody know what kind of error that I’m facing?
//Isa