Case Study: WooCommerce Order Processing Customization for

Chicago-based firewood providers, Best Firewood & Mulch, booked Silicon Dales for development work on a custom order process in WooCommerce.

The client

Best Firewood and Mulch are a family-owned business providing firewood, mulch and landscaping services throughout the Chicago area.

The task

As a business which handles large (heavy) deliveries, it’s important to Best Firewood & Mulch that delivery dates, shipping addresses and delivery notifications are working well. Handling returns on two tonnes of stacked firewood isn’t something anyone wants to think about!

Custom Order Statuses

The client wanted to customize some of the order statuses. For example, when the dashboard says “order complete” or “order processing” – there needed to be some extra steps for things like “out for delivery” and “cash on delivery”.

As with most projects, Silicon Dales cloned the site to a test environment, updated WordPress and all the plugins before building the new statuses and ensuring everything worked with the latest versions of all the software.

Finally, the updates and fixes were pushed to the live site during a quiet sales period for Central Standard Time zone customers.

HINT: You can get your own custom order statuses for WooCommerce with this plugin.

Delivery notifications by text (SMS)

A 1 click custom order status triggers an SMS text message to opted in customers when their order is “out for delivery” allowing them to understand when to expect their logs to arrive. Important if you need to leave a gate open or have a payment ready for the delivery driver… or shovel some snow off your pathway in the winter!

For those of you who manage your own Woo stores, you can install and setup the Twilio for WooCommerce plugin – see here for more details.

Get help with custom order processing

To get SMS text messaging for your WooCommerce store or custom order processing functions, such as custom order statuses, delivery discounts, delivery notifications and delivery radius, get in touch with Silicon Dales today.